Keeping Your Records Safe

A woman viewing her Blue and Blue Shield insurance card on her phone,

You can be your own best defender to protect your medical records from scammers and fraudsters.

What Is PHI?

PHI is your Protected Health Information. Algunos ejemplos son:

Your past, present or future physical/mental health condition
Information on your Blue Cross and Blue Shield of New Mexico member ID card – your name, address, birthdate, ID number or group number
Número de teléfono
Número de Seguro Social
Medical record numbers

Digital Defense

Safeguard your personal and confidential health information by:

Using strong passwords for online portals or mobile applications
Choosing reputable health care providers, who have policies and procedures to protect you
Monitoring your medical records and reporting any suspicious activity to your provider

If you're not sure that a website, email, text or call is legitimate, be cautious. Do not:

Call a number in a suspicious communication.
Click any links.
Share sensitive information.
Download files or applications.
Post anything online, because it will not be protected by privacy laws.

Just to be safe, visit known websites or use an email address or phone number that you are familiar with. O conéctese a su Blue Access for Members^SM account instead of clicking a link or calling a number in a communication you weren’t expecting.

Real-Life Steps

Aside from taking steps to avoid online fraud, remember these real-life scenarios:

Be sure to sign the privacy form when you visit your doctor or go to a hospital.
When waiting in line at your provider's office or a pharmacy, be aware if someone is standing too close to you. They may be eavesdropping to learn your personal medical information.
Never loan your member ID card to anyone. Always keep it close to you.
Don’t discuss sensitive medical information on your phone in public places.