Electronic Refund Management (eRM)

The Electronic Refund Management (eRM) tool is designed to help simplify claim overpayment reconciliation and related processes. Among other features, the eRM tool provides:

  • Single sign-on convenience via Availity®
  • Electronic notification of overpayments
  • Online inquiry, dispute and appeal functionality
  • Option to deduct from future payments
  • Pay by check capability

The eRM tool also includes the Claim Inquiry Resolution (CIR) function, which enables you to submit a variety of online requests for reconsideration on finalized claims.

Prior to accessing eRM:

  • You must register with Availity Más información sobre enlaces de terceros
  • For Availity registration information, visit Availity Más información sobre enlaces de terceros or call Availity Client Services at 800-282-4548

Once you’re registered…

  • Iniciar sesión en Availity Más información sobre enlaces de terceros
  • Select Payer Spaces from the navigation menu and choose BCBSNM
  • Select the Applications tab, then choose Refund Management - eRM

If you are unable to access this link, please contact your Availity Administrator. To identify your Availity Administrator, click the My Administrators link under My Account Dashboard from the Availity homepage.

For navigational assistance, refer to the Electronic Refund Management (eRM) Guía del usuario.

This information does not apply to Medicare Advantage claims.

Availity es una marca registrada de Availity, LLC, una compañía aparte que opera una red de información de salud para prestar servicios de intercambio de información electrónica a profesionales médicos. Availity presta servicios administrativos a BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. Si tiene alguna pregunta acerca de los productos o servicios ofrecidos por estos proveedores, debe comunicarse con el proveedor directamente.