Individual & Family Markets Producer Contacts

Find the most common Blue Cross and Blue Shield of New Mexico contact information for producers working in Individual & Family Markets.

Pre-Sale Support

Product Information • Sales Assistance

1-866-446-5684

Monday through Thursday: 8 a.m. to 4 p.m. MT
Friday: 8 a.m. to 3:30 p.m. MT

Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing/Transitioning Clients

Monday through Thursday: 8 a.m. to 4 p.m. MT
Friday: 8 a.m. to 3:30 p.m. MT

Some issues can be addressed by Producer Services only if the member gave authorization to the Producer of Record.

Producer of Record/Book of Business Inquiries
• Contracting/Licensing Appointments • Commissions

Monday through Friday: 8 a.m. to 4 p.m. MT
(Closed 11 a.m. to 12 p.m. MT)

Member Payments • Benefits • Claims Appeals • Prior Authorizations

Monday through Friday: 7 a.m. to 8 p.m. MT
Saturday: 8 a.m. to 5 p.m. MT

Hours may vary during open enrollment.