Comuníquese con nosotros

Call the Mercado de Seguros Médicos en línea en 1-800-318-2596 if you want to update your:

• Physical address
• Número de teléfono
• Dirección de correo electrónico
• First or last name
• Fecha de nacimiento
• Sexo
• Número de Seguro Social

For any payment or billing requests, please call BCBSNM Customer Service at 1-866-236-1702 or send a secure message through BAM^SM. We can help you:

• Update your billing address
• Reinstate your policy (limitations may apply)
• Set up Auto Bill Pay
• Make a payment over the phone
• Request a refund because your plan was terminated
• Request a refund because you overpaid
• Research missing or misapplied payments
• Receive paper billing by mail
• Opt in to receive your bill electronically by email
• Reprint a bill

If you're an HMO member, there are a few ways you can update your PCP:

• Actualización a través de BAM: Puede actualizar a su médico de cabecera y, si es necesario, buscar su red de médicos con cobertura en BAM. Iniciar sesión para comenzar.
• Actualización con el equipo de Servicio al Cliente: ¿Todavía tiene preguntas o necesita ayuda? Llámenos al 1-866-236-1702 o envíe un mensaje seguro a través de BAM.

You can find many plan or member documents linked in your member account. To access them digitally, log in to and search BAM or send a secure BAM message to request a copy. To find forms commonly used by members, visit our Buscador de formularios tool. Searching for your Member Guide? Download it.

If you need help or have questions about your member materials, please contact the BCBSNM Customer Service team by calling 1-866-236-1702. We're able to:

• Replace your member ID card
• Send a copy of your Explanation of Benefits (EOB)
• Send a copy of your Policy Booklet
• Provide a Proof of Coverage Letter

If you want to update your coverage because of a recent life event, like a job loss, divorce or separation or the passing of a family member, you may be able to make these changes on your own during the Special Enrollment Period.

If you don't qualify for Special Enrollment or have questions, the Mercado de Seguros Médicos en línea can help you:

• Remove your BCBSNM medical plan (but keep your dental plan)
• Remove a BCBSNM dental plan for you or your child
• Remove a dependent or spouse from your coverage

Llame al 1-800-318-2596 para comenzar.

Did you enroll in your plan directly through BCBSNM? Llámenos al 1-866-236-1702 or send a secure message through BAM.

We're sorry you want to terminate your BCBSNM plan. Before canceling your coverage, please note you will not be able to choose a new individual and family health insurance plan unless you go through a life event that qualifies you for Período especial de inscripción or not until the Período de inscripción abierta period, November 1 – January 15. This means canceling your plan may leave you without health care coverage.

If you'd like to continue terminating your coverage, please call the Health Insurance Marketplace at 1-800-318-2596.

If you enrolled in your plan directly through BCBSNM, please call us at 1-866-236-1702 o envíe un mensaje seguro a través de BAM.